Last updated: April 18, 2025
At Winter Sports Limited, we are committed to providing quality ski and snowboard products to our customers in New Zealand and Australia. This policy outlines our approach to returns, refunds, and repairs in line with applicable consumer protection laws.
🚫 No Change of Mind Returns
We do not offer returns, exchanges, or refunds if you change your mind about a product.
Please choose carefully before placing your order. We recommend reviewing product descriptions, sizing charts, and specifications thoroughly.
🛠 Faulty, Damaged, or Incorrect Products
If your product:
- Is faulty or defective,
- Was damaged during delivery,
- Does not match the description,
- Cannot be used for its intended purpose, or
- Does not meet reasonable durability expectations,
You may be entitled to a repair, replacement, or refund under the Consumer Guarantees Act 1993 (NZ) or Australian Consumer Law (ACL).
📩 How to Request a Return or Refund
Please email us at [email protected] within 7 days of receiving your order, and include the following:
- Your full name and order number
- A clear description of the issue
- Photos or video evidence (if applicable)
We will review your request and respond within 2–5 business days with next steps.
🔄 Refunds
If a refund is approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing time may vary depending on your bank or payment provider.
- Shipping costs are non-refundable, unless the item was damaged, defective, or incorrectly sent.
📦 Returns Shipping
- If your return is approved, we will provide instructions for return shipping.
- In the case of a faulty or incorrect item, we will cover the cost of return shipping.
- We do not accept returns without prior written approval from our support team.
🗓️ Late or Missing Refunds
If you haven’t received a refund after confirmation:
- Double-check your bank or credit card account.
- Contact your bank or payment provider — processing times vary.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected].
📦 Out-of-Stock & Cancelled Orders
If an item you ordered is out of stock, we will notify you as soon as possible and issue a full refund.
We are not liable for any additional losses or expenses caused by stock shortages or cancelled orders.
⚖️ Your Consumer Rights
Nothing in this policy is intended to override or exclude your rights under:
- New Zealand Consumer Guarantees Act 1993, or
- Australian Consumer Law (ACL)
We are committed to complying with all applicable consumer protection legislation.
📞 Contact Us
If you have questions about returns, refunds, or repairs, please contact:
Winter Sports Limited
📧 Email: [email protected]
📍 Address: Suite 88, Level 1, 6 Johnsonville Road, Johnsonville, Wellington 6037, New Zealand
📞 Phone：+64 (0)27 222 4188