Refund policy

Last updated: July 30, 2026

At Winter Sports Limited, we are committed to providing quality ski and snowboard products to our customers in New Zealand and Australia. This policy explains how we handle returns, replacements, repairs, and refunds.

Change of Mind Returns

We do not provide returns or refunds for change-of-mind purchases where the product is not faulty. This policy does not affect your rights under applicable consumer protection laws.

We recommend customers carefully review product descriptions, sizing information, specifications, and compatibility details before placing an order.

If you need assistance choosing the right product, please contact us before purchasing and our team will be happy to help.

Faulty, Damaged, or Incorrect Products

If your product:

Has a manufacturing fault;
Was damaged during delivery;
Is different from the product ordered;
Does not match the description provided; or
Does not meet reasonable quality and durability expectations;

please contact us within 15 days of receiving your order.

Depending on the circumstances, we may provide a repair, replacement, or refund in accordance with applicable consumer protection laws, including the New Zealand Consumer Guarantees Act 1993 and Australian Consumer Law (ACL).

How to Request Assistance

To request a return, replacement, repair, or refund, please email:

wayne@wintersports.co.nz

Please include:

Your full name;
Order number;
Description of the issue; and
Photos or videos showing the problem (if applicable).

Our team will review your request and respond within 2–5 business days with further instructions.

Refunds

If a refund is approved:

The refund will be issued to the original payment method used for the purchase.
Processing times may vary depending on the payment provider or bank.
Original shipping costs are non-refundable unless the product was faulty, damaged, or incorrectly supplied.

Return Shipping Costs

For approved returns:

If the product is faulty, damaged, or incorrectly supplied, Winter Sports Limited will cover reasonable return shipping costs.
For other approved situations, customers may be responsible for return shipping costs.

Return Conditions

Approved returns must be authorised by Winter Sports Limited before products are shipped back.

Products must be returned in their original condition, including packaging and accessories, unless the issue relates to a product fault or shipping damage.

We do not accept unauthorised returns.